Last updated: 9 September 2026

These Terms and Conditions apply when you browse or place an order through Ambas Foods at https://ambasfoods.co.uk. The website is operated by Ambas Foods Limited (company number 12794214), trading as Ambas Foods, of 226–248 Every Street, Nelson, BB9 7BS.

1. About us

You can contact us at info@ambasfoods.co.uk or 01282 950459.

2. Using our website

You must use this website lawfully and provide accurate, complete delivery, billing and contact information. You are responsible for keeping any account details secure.

3. Products and availability

Product images and packaging are illustrative and may change. All products are subject to availability. If an item is unavailable, we may contact you to offer a suitable substitute or refund that item. You may decline a substitute.

4. Allergens and dietary information

Always read the label and manufacturer’s current information before use. Ingredients, allergens and nutritional information may change. If you have an allergy or dietary requirement, contact us before ordering. Nothing on the website replaces the information printed on the product packaging.

5. Prices and payment

Prices are shown in pounds sterling and include VAT where applicable. Delivery charges and the final total are shown before you place the order. We may correct obvious pricing errors before accepting an order. Payment must be made using an available checkout method.

6. Orders

Your order is an offer to buy. A contract is formed when we accept the order. We may refuse or cancel an order where stock is unavailable, payment is not authorised, delivery details are incomplete, an obvious error has occurred, or we reasonably suspect fraud or misuse. Any payment taken for a cancelled item will be refunded.

7. Delivery and collection

Available delivery areas, charges and time slots are shown on the website or at checkout. Delivery times are estimates. Please ensure someone is available to receive age-restricted, chilled, frozen or perishable goods and check the order promptly. Risk passes to you when the order is delivered to you or collected by you.

8. Age-restricted products

Where a product is legally age-restricted, we may operate a Challenge 25 policy and require valid photographic identification. We may refuse delivery without acceptable proof of age.

9. Cancellations, returns and refunds

You may cancel before dispatch by contacting us as soon as possible. The statutory 14-day cancellation right generally applies to eligible non-perishable goods bought online. It does not normally apply to goods liable to deteriorate or expire rapidly, or sealed goods that are unsuitable for return for health or hygiene reasons once unsealed. Returned eligible goods must be handled with reasonable care. You may be responsible for return costs unless the item is faulty, damaged or incorrect.

If goods are faulty, damaged, not as described or incorrect, contact us promptly with the order details and evidence where reasonably requested. Your statutory rights under the Consumer Rights Act 2015 are not affected.

10. Promotions

Promotions, discount codes and minimum-spend offers are subject to their stated conditions, availability and expiry dates. Unless stated otherwise, offers cannot be combined or exchanged for cash.

11. Website availability and intellectual property

We may update or temporarily suspend the website. All website content, branding, images and design are owned by or licensed to us and may not be copied or commercially reused without permission.

12. Liability

Nothing in these terms excludes liability that cannot legally be excluded, including liability for death or personal injury caused by negligence, fraud, or your statutory consumer rights. Subject to this, we are not responsible for losses that were not reasonably foreseeable when the contract was made or for business losses suffered by consumers.

13. Privacy

We process personal information as explained in our Privacy Policy and use cookies as described in our Cookie Policy.

14. Changes and governing law

We may update these terms from time to time. The terms in force when you order will apply. These terms are governed by the law of England and Wales, and consumers may bring proceedings in the courts applicable to their home jurisdiction.

15. Contact

Ambas Foods Limited, 226–248 Every Street, Nelson, BB9 7BS. Email: info@ambasfoods.co.uk. Telephone: 01282 950459.