Last updated: 9 September 2026

This Privacy Policy explains how Ambas Foods Limited, trading as Ambas Foods, collects and uses personal information when you visit https://ambasfoods.co.uk, create an account, contact us or place an order.

1. Who we are

Ambas Foods Limited (company number 12794214) is the controller of your personal information. Our address is 226–248 Every Street, Nelson, BB9 7BS. Contact us at info@ambasfoods.co.uk or 01282 950459.

2. Information we collect

• Identity and contact details, including name, billing and delivery address, email and telephone number.
• Account information, login details and saved preferences.
• Order, payment status, refund, delivery and customer-service records.
• Transaction information supplied by payment providers. We do not normally receive or store your full payment-card details.
• Marketing preferences and newsletter subscription records.
• Technical and usage information, such as IP address, device, browser, pages viewed, cookie identifiers and security logs.
• Information you provide in messages, reviews, forms or support conversations.

3. How we obtain information

We receive information directly from you, automatically through the website and cookies, and from service providers involved in payments, delivery, fraud prevention, analytics, hosting and customer support.

4. Why we use information and our lawful bases

• Contract: to manage accounts, baskets, orders, payments, substitutions, collection, delivery, returns and refunds.
• Legal obligation: to maintain tax and accounting records, verify age where required, respond to lawful requests and meet consumer-protection duties.
• Legitimate interests: to operate and improve the website, prevent fraud, secure our systems, manage customer enquiries, analyse business performance and establish or defend legal claims.
• Consent: for optional marketing and non-essential cookies where consent is required. You can withdraw consent at any time.

5. Marketing

We may send marketing where you have consented or where otherwise permitted by law. You can unsubscribe through any marketing message or contact us. Service messages about an order or account are not marketing.

6. Cookies

We use necessary cookies for the basket, checkout, security and account functions. Optional analytics or marketing cookies are used only where appropriate consent has been obtained. See our Cookie Policy.

7. Who we share information with

We may share only the information needed with website and hosting providers, payment processors, delivery providers, IT and security suppliers, analytics or marketing providers used with appropriate controls, professional advisers, insurers, regulators, law-enforcement bodies and prospective buyers if the business is reorganised or sold. We do not sell personal information.

8. International transfers

Some service providers may process information outside the United Kingdom. Where this happens, we use safeguards required by UK data-protection law, such as adequacy regulations or approved contractual protections.

9. How long we keep information

We keep information only for as long as needed for the purposes described, including legal, tax, accounting, fraud-prevention and dispute requirements. Order and financial records are generally retained for up to six years after the relevant financial period or transaction. Account and enquiry records are reviewed and deleted or anonymised when no longer required. Cookie durations are described in our Cookie Policy.

10. Security

We use reasonable organisational and technical measures to protect personal information. No online system is completely secure, so please protect your password and contact us if you suspect unauthorised account activity.

11. Your rights

Depending on the circumstances, you may have the right to ask for access to your information, correction, deletion, restriction, portability, or to object to processing. Where we rely on consent, you may withdraw it at any time. You also have the right to object to direct marketing at any time. Some rights are subject to legal conditions or exemptions.

To exercise a right, email info@ambasfoods.co.uk. We may need to verify your identity.

12. Complaints

Please contact us first so we can address your concern. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint/ or by telephone on 0303 123 1113.

13. Children

Our online shop is not directed at children, and we do not knowingly collect personal information from children except where provided by a parent or guardian in connection with an order.

14. Changes to this policy

We may update this policy when our services, providers or legal requirements change. The latest version will be published on this page.

15. Contact

Ambas Foods Limited, 226–248 Every Street, Nelson, BB9 7BS. Email: info@ambasfoods.co.uk. Telephone: 01282 950459.